Services we offer
Primary care networks (PCNs) are groups of practices working together to build on the current primary care services whilst giving greater provision of proactive, personalised, coordinated and more integrated health and social care. Small enough to provide personal care whilst being large enough to benefit from the impact of collaboration.
Below you will find all the different services our team offers to the patients within our community.
Paramedics
Our paramedics can help patients by:
- Providing a clinical assessment via the telephone for patients unplanned health needs
- Assess, diagnose and monitor complex health conditions
- Visiting the housebound if they are unwell
- Carrying out tests to assist with diagnosis
- Performing thorough examinations
- Carrying out emergency care if needed
- Supporting other members of the Primary Care team
- Helping patients learn how to manage their own health
- They can also support the PCN Care Home DES
Mental Health Team
Our Mental Health Nurses can help you by:
- Assessing their mental health
Giving patients advice on treatment - Offering brief interventions to help the patients manage mental health challenges referring onwards to other services or
organisations - Having more time to listen to the patient and work with them to help them find better ways to
manage their mental health - Give you the clinician advice or support for patients with more complex issues
Our Health and wellbeing coaches support patients to increase their ability to self-manage, motivation levels and commitment to change their lifestyle. They are experts in behaviour change and focus on improving health related outcomes by working with people to set personalised goals and change their behaviours.
They work with people with physical and/or mental health conditions and those at risk of developing them.
- Offering personalised support to overcome barriers to mental
wellbeing - Supporting individuals to access their own resourcefulness
- Assist with finding coping strategies, tools and techniques for managing stress, anxiety and low mood
- Support patients with improving sleep hygiene and relaxation
- Empowering patients to take care of their mental health independently
We won’t be able to help with:
- Long term conditions (unless they have mental ill health symptoms
which they want to overcome) - Complex mental health needs - Counselling - Crisis support
We can work with patients on a regular basis either meeting in the surgery or out in the community, for 6-8 sessions.
Dietitian
Our Dietitian can help patients by:
- Looking at how the patients diet can affect all parts of the patients life
- Helping them get the support they need with day to day challenges with their food choices and preparation
- Providing detailed assessments and helping create a diet programme that suits the patient and their needs
- Helping navigate to additional support
Pharmacy Tehnician
Our Pharm Techs can help patients with:
- Helping review repeat prescriptions
- Answering medication queries
- Supporting the patients with advice on how to take
their medications - Preparing medicine audits to find patients who may need reviewing
First Contact Physiotherapy (FCP)
The FCP team can help patients by
Diagnosing, assessing and treating problems with;
- Muscles, joints and bones
- Improving problems by exercise and stretching
- Reducing the need for medicine and surgery
- Helping patients recover from illness
- Working with the rest of the primary care team to help improve patients health
- Arranging x-rays if necessary
- Advising on healthier lifestyle options
Youtube video made for Staff Training about the FCP:
https://youtu.be/2bYCBep67pE
Care Coordination
Our Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They can support people to become more active in their own health and care and are skilled in assessing people’s changing needs. Care co-ordinators are effective in bringing together multidisciplinary teams to support people’s complex health and care needs.
They can be an effective intervention in supporting people to stay well particularly those with long term conditions, multiple long-term conditions, and people living with or at risk of frailty
Social Prescribing
What is social prescribing?
Social prescribing is an NHS model that helps connect you with the community to manage your health and wellbeing. There are lots of people, activities, groups and services in the community that can help meet your needs. For example, volunteering roles, cooking classes, sports and more. To contact Hannah please ask reception to refer you to her services.
Getting a social prescribing link worker
Hannah is our Social Prescriber and works with the PCN, she is here to help provide patients and their families with non-medical support and signposting including bereavement, employment and training, access to benefits, local and national groups and activities, isolation and loneliness, fitness and wellbeing. You can access the service by asking for a referral to be made via the Reception Team or clinician. A listening ear awaits - sometimes it's good to talk!
There are local agencies, such as local charities, social care and health services that can refer you to a social prescribing link worker. They can give you support and connect you with what’s going on in the community to help you take control of your mental health and wellbeing.
NHS resources
If you would like more information on social prescribing in England, then we recommend visiting the NHS website. The website has lots of resources and further information on the NHS England social prescribing programme.
Visit the Social prescribing page on the NHS England website